Terms | Home Ed Helper

Terms and Conditions

Last updated: October 2026

1. About These Terms

1.1 These Terms and Conditions ("Terms") govern your access to and use of the website homeedhelper.co.uk and the associated web application (together, the "Service"), operated by Home Ed Helper ("we", "us", "our").

1.2 By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1.3 These Terms should be read together with our Privacy Policy and our End User Licence Agreement, each of which is incorporated into these Terms by reference. In the event of a direct conflict between these Terms and the Privacy Policy or the EULA on a matter specifically addressed by that other document, the other document shall prevail on that matter; otherwise, these Terms govern.

1.4 We may amend these Terms from time to time in accordance with Section 13.

2. The Service

2.1 Home Ed Helper is a record-keeping tool for home educating families in England and Wales. It allows you to log what your children have done day to day, plan ahead, track goals, and produce an exportable, dated record of a child's education.

2.2 The Service is intended to support your own record-keeping. It is not a curriculum, does not provide educational content or instruction, and does not itself determine or guarantee compliance with any legal duty relating to home education. You remain solely responsible for meeting any such duty.

2.3 We may add, change, or remove features of the Service from time to time. We will take reasonable steps to notify you in advance of any change that materially reduces the Service's core functionality.

3. Eligibility and Accounts

3.1 To use the Service you must be at least 18 years old and have the legal capacity to enter into a binding contract. The Service is intended for use by parents and legal guardians managing the education of children in their care; it is not intended for use by children themselves, who do not hold accounts.

3.2 When you create an account, you must provide accurate and complete information and keep your login details confidential. You are responsible for all activity that occurs under your account.

3.3 You must notify us promptly at hello@homeedhelper.co.uk if you become aware of any unauthorised use of your account.

3.4 If you invite another person into your household, you are responsible for ensuring they are an appropriate person to have access to the records concerned, and their use of the Service is also governed by these Terms once they accept.

3.5 You confirm that you are the parent or legal guardian of, or otherwise hold lawful parental responsibility or authority in respect of, any child whose information you enter into the Service.

4. Fees and Payment

4.1 New accounts begin with a free trial of 30 days. We ask for a payment card when you start the trial, but nothing is charged until the trial ends. Unless you cancel before then, your subscription begins automatically and your card is charged the price of the plan you chose.

4.2 After the trial, continued use of the Service requires a paid subscription, currently £2.99 per month or £29.99 per year, inclusive of any applicable VAT, or such other price as we may notify to you in accordance with Section 13.

4.3 Subscription fees are billed in advance on a recurring basis and, except as set out in Section 4.5 or as required by law, are non-refundable.

4.4 You may cancel your subscription at any time from within the Service. Cancellation takes effect at the end of the then-current billing period; we do not provide pro-rated refunds for the unused portion of a period. You will retain the ability to export your data as described in Section 6, whether or not you continue to subscribe. You can cancel from your Account page at any time, including during the trial, in which case you will not be charged.

4.5 Right to cancel (Consumer Contracts Regulations 2013). If you are a consumer, you ordinarily have a statutory right to cancel a distance contract for digital services within 14 days without giving a reason. By starting to use a paid subscription (as opposed to the free trial) before the end of that 14-day period, you acknowledge that you are requesting early access to the Service and that, once we have provided the paid element of the Service, your statutory right to cancel for a refund in respect of that period no longer applies. This does not affect your right to cancel future, not-yet-provided billing periods under Section 4.4.

4.6 If a payment fails or a subscription lapses, we may restrict access to paid features until the position is resolved.

4.7 Refer a friend. Each account has a personal referral link. If someone creates a new Home Ed Helper household using your link and goes on to make their first subscription payment, you and they each receive £2.99 off your next subscription invoice. The discount is applied automatically after that first payment. It has no cash value and cannot be exchanged or transferred. If you have no paying subscription at the time, your discount is held until you next have one. Discounts are applied one invoice at a time, up to 12 per account in any 12 months. A referral does not count if the new account joins your own household. If a referred friend's payment is later refunded, neither discount is withdrawn: both you and your friend keep the £2.99 off. We may change or end this scheme at any time, and may withhold discounts where we reasonably believe the scheme has been misused.

5. Acceptable Use

5.1 You agree to use the Service only for its intended purpose of recording and managing your own household's home education activity, and not to:

(a) enter information about a child for whom you do not have parental responsibility or lawful authority; (b) use the Service for any unlawful purpose, or to store or transmit unlawful content; (c) attempt to gain unauthorised access to any part of the Service, other users' accounts, or our systems; (d) interfere with or disrupt the operation of the Service, or attempt to circumvent any security measures; (e) use automated means to access or extract data from the Service other than the export feature we provide; (f) resell, sublicense, or otherwise make the Service available to any third party outside your own household, except as permitted under Section 3.4; (g) use the Service in any way that infringes the rights of any other person, including other users.

5.2 We may investigate suspected breaches of this Section and take appropriate action, including suspension or termination of your account under Section 10.

6. Your Content and Data Export

6.1 You retain ownership of all entries, goals, and other content you input into the Service ("Your Content"). You grant us a limited licence to host, store, and display Your Content solely to provide the Service to you, as described further in our EULA.

6.2 You are responsible for the accuracy of Your Content. We do not review, verify, or edit Your Content, and accept no responsibility for its accuracy or completeness.

6.3 You can export a plain, dated record of Your Content at any time, including after cancelling a paid subscription, for so long as your account remains active. We recommend you export a copy periodically for your own records.

6.4 Our processing of personal data within Your Content, including data relating to your children, is governed by our Privacy Policy.

7. Intellectual Property

7.1 Other than Your Content, all intellectual property rights in the Service — including its design, code, text, graphics, and branding — belong to us or our licensors. Your use of the Service does not grant you any rights in this material beyond the limited licence to use the Service as set out in our EULA.

7.2 You must not copy, modify, distribute, or create derivative works from any part of the Service except as expressly permitted by these Terms or the EULA.

8. Availability and Support

8.1 We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. The Service may be unavailable from time to time for maintenance, updates, or reasons outside our reasonable control.

8.2 If you encounter a fault or bug, please report it to hello@homeedhelper.co.uk. We will use reasonable endeavours to investigate and, where appropriate, fix reported issues within a reasonable time, but do not guarantee a specific response or resolution time.

9. Warranties and Liability

9.1 If you are a consumer, we provide the Service with reasonable care and skill in accordance with the Consumer Rights Act 2015, and nothing in these Terms limits or excludes any right you have under that Act or any other consumer protection law that cannot lawfully be limited or excluded.

9.2 Subject to Section 9.1, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including as to fitness for a particular purpose or that it will meet your specific requirements.

9.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9.4 Subject to Sections 9.1 and 9.3, we shall not be liable to you for any indirect or consequential loss, or for any loss of profits, business, or data, arising out of or in connection with these Terms or your use of the Service.

9.5 Subject to Sections 9.1 and 9.3, our total aggregate liability to you arising out of or in connection with these Terms shall not exceed the greater of (a) the total fees you paid us in the twelve (12) months before the event giving rise to the claim, or (b) £50.

9.6 You are solely responsible for ensuring that the records you produce using the Service meet any requirement of your local authority or any other body. We do not guarantee that any local authority or third party will accept a record produced by the Service.

10. Suspension and Termination

10.1 You may stop using the Service and close your account at any time.

10.2 We may suspend or terminate your access to the Service, with notice where reasonably practicable, if:

(a) you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within a reasonable time of being asked to do so; (b) we reasonably suspect fraudulent, abusive, or unlawful use of your account; (c) required to do so by law or a competent authority; or (d) we discontinue the Service generally, subject to reasonable notice and the opportunity to export Your Content beforehand where practicable.

10.3 On termination, your right to use the Service ends immediately. Sections 6.3 (export), 7, 9, 11, and 14 survive termination.

11. Complaints

11.1 If you are unhappy with any aspect of the Service, please contact us at hello@homeedhelper.co.uk in the first instance and we will do our best to resolve it.

11.2 If you are a consumer and remain dissatisfied, you may be entitled to refer certain disputes to alternative dispute resolution; details will be provided on request.

12. Third Party Rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, save that this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13. Changes to These Terms

13.1 We may update these Terms from time to time, including to reflect changes to the Service, legal or regulatory requirements, or our business practices.

13.2 Where a change is material, we will notify you by email or a prominent notice within the Service with reasonable notice before it takes effect, wherever practicable. Continuing to use the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree, you may close your account in accordance with Section 10.1.

14. General

14.1 Entire Agreement. These Terms, together with our Privacy Policy and EULA, constitute the entire agreement between you and us regarding the Service.

14.2 Severability. If any provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.

14.3 No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

14.4 Assignment. You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, and will notify you if we do so.

14.5 Force Majeure. We shall not be liable for any failure or delay in performing our obligations under these Terms caused by events outside our reasonable control.

14.6 Governing Law and Jurisdiction. These Terms are governed by the laws of England and Wales. Subject to any mandatory consumer protections available to you in your own country of residence, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

14.7 Contact. Questions about these Terms can be sent to hello@homeedhelper.co.uk.